Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team and we’ll get back to you as soon as we can.
- How do I pay for Colombia company reports?
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Search for a company, add the report to your cart, and complete payment securely by credit card. Reports are sent by email.
- How quickly will I receive a Colombia company registry report?
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Most are delivered within one business day. Estimated delivery times are displayed during checkout.
- What if I cannot find a Colombian company?
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Click "I can’t find a company" under the search bar, and our team will verify directly with RUES and the local Chamber of Commerce.
- Why haven’t I received the report I ordered?
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It could be due to:
- Some reports may take additional processing time.
- Check your spam or junk mail folder.
- Public holidays may cause delays.
Still no report? Contact us here and we’ll assist you.
- I haven’t received my order confirmation. What should I do?
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Check your spam or junk mail folders. If it’s not there, you may have entered your email incorrectly - please contact us for help.
- What if I ordered the same report twice?
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Duplicate orders will be refunded or replaced. Simply reply to your confirmation email, and we’ll assist you.
- Are your reports valid for international due diligence?
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Yes. Our reports are sourced from official Colombian registries and are accepted for KYC, AML, and compliance reviews.
- How do I remove my company from Companies House Colombia?
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We don’t manually add or remove records. Data is updated automatically once changes are filed with RUES / Chamber of Commerce.